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Getting help with using our website

If you have any difficulty in accessing our information, viewing documents or video content, please contact us:

  • using the ACCC enquiry form, or
  • via post at Australian Competition and Consumer Commission, GPO Box 3131, CANBERRA ACT 2602 Australia.

National Relay Service

If you are Deaf, hard of hearing, or have a speech/communication difficulty, you can use the National Relay Service, then ask for 1300 302 502.

Downloadable documents

Our site contains information in PDF and Microsoft Office formats. These documents have been created with accessibility features in mind. You may need to download additional software or apps to view these documents.

Listen to our web pages

You can listen to our pages in your browser or download a MP3 audio file for later use.

Select the ‘listen’ icon at the top of the page. The audio will start to play automatically.

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Customising browser options

You can change the way your internet browser displays the website to suit your needs.

Video and social media

We use YouTube for our video content. Text transcripts are available for all videos, and whenever possible, on-screen captions are also provided.

You can also engage with us on X and LinkedIn. Scamwatch is on Instagram and Threads, and the ACCC is on Facebook. The sites below can help if you encounter accessibility issues with these services.

Government standards

Our website is developed to conform with Web Content Accessibility Guidelines version 2.0 (WCAG2), and we are committed to meeting the Australian Government’s Web Accessibility National Transition Strategy and our obligations under the Disability Discrimination Act 1992 and the UN Convention on the Rights of Persons with Disabilities.